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Frequently Asked Questions

Click on a question below to show the answer.


Top 10 FAQs

collapse Q: What is Collabria?
collapse Q: How do I transfer another credit card balance to my Collabria credit card?
collapse Q: What is annual interest rate and how do I find my annual interest rate information?
collapse Q: I am traveling internationally; can I use my Collabria credit card?
collapse Q: What is CardWise?
collapse Q: What rewards does Collabria offer?
collapse Q: How do I activate my account?
collapse Q: I think I have fraud on my account, what should I do?
collapse Q: How can I pay my credit card bill?
collapse Q: How do I redeem my rewards?
collapse Q: What number will the One-Time Passcode come from?

Basics

collapse Q: What is Collabria?
collapse Q: What are the benefits of having a Collabria credit card?
collapse Q: How do I transfer another credit card balance to my Collabria credit card?
collapse Q: What is annual interest rate and how do I find my annual interest rate information?
collapse Q: How is my annual interest rate determined?
collapse Q: What is my credit limit?
collapse Q: How do you determine my credit limit?
collapse Q: How do I request an increase in credit limit?
collapse Q: What number will the One-Time Password come from?
collapse Q: What is a minimum monthly payment?
collapse Q: What is the difference between a joint cardholder and an authorized user?
collapse Q: Who do I talk to if I need help understanding my credit card statement?
collapse Q: I have a dispute on my credit card statement, what do I do?
collapse Q: How does Collabria keep my personal information safe?
collapse Q: I am traveling internationally; can I use my Collabria credit card?
collapse Q: Can I add an additional user to my Collabria credit card account?
collapse Q: Can I change my due date?
collapse Q: How do I opt out of receiving direct marketing promotions from Collabria?
collapse Q: Why do you ask for my email address?
collapse Q: How do I opt out of receiving email from Collabria?

MyCardInfo

collapse Q: What is MyCardInfo?
collapse Q: How do I enroll for MyCardInfo as a Business Cardholder?
collapse Q: What if my username or password does not work?
collapse Q: Is MyCardInfo safe?
collapse Q: How do I view past statements in MyCardInfo?
collapse Q: Is Quicken compatible with MyCardInfo?
collapse Q: Is CardWise safe?
collapse Q: How do I view past statements on CardWise?
collapse Q: Is Quicken or Quickbooks compatible with CardWise?

Rewards

collapse Q: What rewards does Collabria offer?
collapse Q: How do I redeem my rewards?
collapse Q: How do I know my rewards balance?

Activation and Use

collapse Q: How do I activate my account?
collapse Q: My card has been lost/stolen, what should I do?
collapse Q: How do I make a cash advance?
collapse Q: I think I have fraud on my account, what should I do?
collapse Q: How can I pay my credit card bill?
collapse Q: What is EMV chip card encryption technology?
collapse Q: How do I use an EMV chip card?
collapse Q: What is my Personal Identification Number (PIN)?
collapse Q: How do I change my Personal Identification Number (PIN)?
collapse Q: How can I change my existing credit card to another product type?

Accessibility

collapse Q: Who can I contact regarding accessibility services for people with disabilities?

e-Statements

collapse Q: How do I view past statements?
collapse Q: Is it possible to have e-statements and keep mailed statements simultaneously?
collapse Q: How do I get my credit card statement?

CardWise

collapse Q: What is CardWise?
collapse Q: How do I enroll for CardWise?
collapse Q: Can I use either the online or mobile app experience, or do I have to register for both?
collapse Q: What is the difference between Consolidated pay and Individual pay billing structures for business accounts?
collapse Q: Why are certain CardWise features available to me as a Personal cardholder not available for my Business account?
collapse Q: I see the payments feature in CardWise for my Business account, am I able to make a payment?
collapse Q: I made a card payment to my Business account in CardWise by mistake, what should I do?
collapse Q: I hold credit cards from two different institutions that are on the CardWise platform. Am I able to add cards from multiple institutions to the same CardWise login?
collapse Q: CardWise: Frequently Asked Questions Rev Date: 06/2023 Why did I receive an e-Statement notification email for CardWise when I haven't yet registered for the platform?
collapse Q: I have registered for CardWise, why do my previous account statements not appear?
collapse Q: Why does my CardWise statement look slightly different from my e-Statements in MyCardInfo/paper statements?
collapse Q: I have set up Auto-Pay for one or more of my credit cards through MyCardInfo, will this carry over to CardWise?
collapse Q: I also hold a business credit card, am I able to register for CardWise?
  • Personal cardholders: www.collabriacreditcards.ca/MyAccount
  • Business cardholders: www.collabriacreditcards.ca/MyBusAccount