MCI Sunset

MyCardInfo Closure: Consumer Personal Cardholders and Businesses with Consumer Cards Sunsetting 

MyCardInfo will retire for personal cardholders on August 19th, 2024. It will continue to be available for cardholders with a business credit card account. Business cardholders, please click here for more information.

We have a new online and mobile app!

With the introduction of a new digital account management platform, CardWise, the MyCardInfo (MCI) platform is being retired for consumer personal credit cards as of August 19th, 2024.

New CardWise Digital Account Management Tool

  • You now have access to the new digital account management tool, CardWise, via a desktop portal and mobile application.
  • Features include card activation, PIN management, real-time alerts and controls, a spend management tracker, push to mobile wallet as well as standard features like payment options, electronic statements, view balance and more!
  • To access CardWise Online on your desktop, log on to cardwiseonline.ca or download CardWise Mobile from your mobile phone’s mobile app store. 
  • To learn more about the CardWise platform, please visit collabriacreditcards.ca/myaccount.

Important transition steps

Update Contact Details: Address, Email and Phone Number

  • Please ensure we have your current contact details.

    • You can update your address and phone number in MCI before August 19th, 2024.

      • Log in to MCI.
      • Go to Account Info/Profile & Account Settings.
      • Enter the new address and/or phone number and hit Update. Your address and/or phone number will be updated immediately on your credit card file.
  • To ensure your most up-to-date email address us on file, you must contact Cardholder Services at 1.8.55.341.4643. Do not update your email information on MCI, as it will only update MCI and not your email on file for your credit card account.

Statements

  • If you require historical MCI eStatements, ensure that you download, save, and/or print historical eStatements from MCI before August 19th, 2024.

  • Please note that requests for duplicate historical statements made through contacting Cardholder Services will be subject to a $5.00 per statement charge.

  • To receive Electronic eStatements in the future, enroll in CardWise and indicate your preference by clicking on your preferred option under the Statements tab. Your historical statements from MCI will not follow you to CardWise and will no longer be available when MCI is closed. After MCI is closed, you will no longer have access to your previous eStatements. It will only be available through the Cardholder Services and will be subject to a $5.00 per statement charge. Your statement history in MCI will only commence to build from the date of your enrollment in CardWise.
  • After August 19th, unless you have enrolled in CardWise and confirmed your preferred method of statement delivery (paper or electronic), you will receive a paper statement. We encourage you to enroll in CardWise prior to this date to ensure all your preference remains unchanged.

Payments

  • If you make one-time payments to your credit card account via MCI, you will no longer be able to do so as of August 19th, 2024. It is important for you to continue making your payments to ensure your account remains up-to-date. Accounts that go overdue report negatively to the credit bureaus and generate interest.

  • Register for CardWise for the ability to make one-time payments.

  • You can also make payments through your banking bill payment option, in-branch and by calling Cardholder Services at 1.855.341.4643. 
  • Please note if you have set up Automatic Payments via MCI, your automatic payments will continue with no disruption and no action is required.

Access CardWise

Business

  • MCI is not closing for business credit card accounts. 

  • Business Cardholders who are set up to receive individual statements for each of your cardholders are encouraged to enroll and use CardWise to manage your business credit card. CardWise offers robust features and capabilities to help you manage your account with security and ease.
  • If you are an Authorized Business Representative managing a centralized billing company control account, we recognize that your complex and unique business needs are best served through MCI. Therefore, rest assured that there will be no changes for your account set up and you can continue to use MCI.
    • If you have set up eStatements, make payments or have automatic payments in MCI for your centralized billing company control account, there is no disruption and they will continue as norm.
  • If your employee cardholders switch to utilizing the CardWise platform, please note historical MCI eStatements will not transfer to their new CardWise registration. If historical MCI eStatements are required, ensure they are downloaded from MCI before August 19th, 2024. After August 19th, 2024, it will only be available through the Cardholder Services and will be subject to a $5.00 per statement charge. Historical statements cannot be moved from MCI to CardWise.
  • It will be important that you only access your statements from one platform going forward. If you select to receive statements on CardWise, please download your historical statements from MCI for your future reference.  

MCI Consumer Sunset FAQs

General

collapseQ: Why is MCI closing?

A: We have a new platform for you! A new digital account management platform, CardWise, that includes a mobile app, was introduced in 2023 and MCI is now retiring. 

collapseQ: Will my MCI account automatically transfer to a CardWise account?

A: No, you must register for CardWise independently. They are two separate platforms.

collapseQ: If MCI is retiring, how can I get online access?

A: You can register for CardWise web at cardwiseonline.ca or through download the mobile version of the app. To learn more, visit collabriacreditcards.ca/myaccount. 

collapseQ: Do I have to register for CardWise?

A: If you want online or mobile app access including eStatements, you will have to enroll in CardWise.

collapseHow do I enroll in CardWise?

There are two ways to access CardWise: CardWise Online: cardwiseonline.ca or CardWise Mobile: download the CardWise Mobile app from your phone’s app store. (Apple Store / Google Play Store). To learn more about the CardWise platform, click here https://www.collabriacreditcards.ca/myaccount.aspx.

collapseQ: When can I register for CardWise?

A: You can start registering now!  Otherwise, you can still register after August 19th, 2024, however, to prevent a disruption in service, consider doing so today.

collapseQ: What do I need to register for CardWise?

A: You will need your physical credit card number, expiry date and Sec Code/CVC on the back of your card, plus the email address that we have stored on file. In some cases, you may need your date of birth. Please note your credit card account must be an open and in good standing in order to enroll. Closed accounts with a balance will be unable to register. If you don't recall the email you registered with, please call Cardholder Service at 1.855.341.4643.

collapseQ: What if I don't have an email on file for my credit card?

A: You can call Customer Support 1.855.341.4643 to provide your email address.

collapseQ: My account is closed, however, I continue to pay a balance. Can I register for CardWise?

A: No, you will not be able to register for CardWise. You will be switched to paper statements and payments can be made from your banking bill payment option or mail a cheque to the address on your statement.

collapseQ: I have a balance on my account but it is now closed. How will I be able make payments?

A: If your were making payments to a Canadian dollar credit card account:
Payments can be made through your financial institution's online banking, or
You can mail a cheque to the address below. Please remember to write your credit card account number on the front of your cheque and include it the return portion of your statement.

Collabria Financial
CP 6417 SUCC Centre Ville
Montreal, QC H3C 3L4

If you were making payments to a US Dollar credit card account, please call Collabria to make a payment if you used to pay directly through MyCardInfo.

collapseQ: I tried to log in to MCI but was unable to/got an error. What should I do?

A: We have a new platform for you! A new digital account management platform, that includes a mobile app, was introduced in 2023 and MCI is now retiring. You received notifications via an email on June 17th, 2024 that MCI was retiring on August 19th, 2024.
 

collapseQ: What if I try to log into MCI on or after August 19, 2024?

A: MCI will be retired as of August 19, 2024. When you try to log into MCI after August 19, 2024, you will receive an error message that your account cannot be found. Please register for CardWise at cardwiseonline.ca.

collapseQ: What if I click in my integrated bank application to view my MCI account?

A: By clicking your integrated bank application to view your MCI account, you will be taken to the MCI login page and be unable to log in. Please register for CardWise at cardwiseonline.ca.

Statements

collapseQ: Will my eStatements still be available in MCI?

A:Due to MCI closing on August 19th, 2024 historical MCI eStatements will only be available until August 19th, 2024 and must be downloaded and saved prior to that date. Please note that requests for historical paper statements will be subject to $5.00 per statement charge.

collapseQ: Can I still get eStatements?

A: You can register for eStatements in CardWise but please note historical MCI eStatements will not transfer to your new CardWise registration and must be downloaded from MCI prior to August 19th, 2024. If you have not registered for CardWise eStatements before August 19th, 2024, you will be switched to paper statements to ensure there is no disruption in receiving a statement.

For closed accounts with balance, you will be switched to paper statements to ensure there is no disruption in receiving a statement.

collapseQ: What if my address is not correct for paper statements?

A: You can update your address and phone number in MCI before August 19th, 2024. Log in to MCI and go to Account Info/Profile & Account Settings, enter the new address and/or phone number and hit Update. Your address and phone will be updated immediately on your credit card file. After August 19th, 2024 you can call Customer Support 1.855.341.4643 to update your address and/or phone number.

collapseQ: I registered for CardWise but I only see the current eStatement and no historical eStatements.

A: Historical MCI eStatements will not transfer to your new CardWise registration and must be downloaded from MCI prior to August 19th, 2024. Please note that requests for historical paper statements will be subject to a $5.00 per statement charge.

collapseQ: How do I get my historical eStatements if I need them?

A: Historical eStatements will only be available in MCI until August 19th, 2024 and must be downloaded prior to that date. Please note that requests for historical paper statements will be subject to a $5.00 per statement charge.

collapseQ: What if I didn't download my historical MCI eStatements before MCI closed and now I need them?

A: You can request statement reprints from Cardholder Services at 1.855.341.4643. Please note that requests for historical paper statements will be subject to a $5.00 per statement charge.

collapseQ: Why am I being charged a $5.00 per statement charge for historical paper statement requests?

A: The $5.00 charge covers administrative and operational costs for printing and mailing costs.

Payments

collapseQ: How will I make one-time payments after MCI closes?

A: Register for CardWise to make one-time payments. You can also make payments from your banking bill payment option or mail a cheque to the address on your monthly statement. Please remember to write your credit card account number on the front of your cheque and include it the return portion of your statement. 

Collabria Financial
CP 6417 SUCC Centre Ville
Montreal, QC H3C 3L4 
 

collapseQ: I set up Automatic Payments in MCI. Will I still have automatic payments or do have to do something?

A: There will be no disruption and automatic payments will continue.

collapseQ: My Canadian credit card account is closed but I am still making payments in MyCardInfo. How do I make payments now?

A: You can make payments from your banking bill payment option or mail a cheque to the address on your statement. Please remember to write your credit card account number on the front of your cheque and include it in the return portion of your statement.

Collabria Financial
CP 6417 SUCC Centre Ville
Montreal, QC H3C 3L4

Consumer Closed Accounts with a Balance

collapseQ: If MCI is retiring, how can I get online access if my account is closed with a balance?

A: You will no longer have online access as of August 19th, 2024.  You will be switched to paper statements to the address we have on file. If your address has changed, please notify Collabria before August 19th, 2024. Please take note of your payment amounts and due dates. You will no longer be able to make payments using MyCardInfo. Despite this closure, you must continue to make payments against your outstanding balance on or before your due date.

collapseQ: What if my address is not correct for paper statements?

A: You can update your address and phone number in MCI before August 19th, 2024. Log in to MCI and go to Account Info/Profile & Account Settings, enter the new address and/or phone number and hit Update. Your address and phone will be updated immediately on your credit card file. After August 19th,2024 you can call Customer Support 1.855.341.4643 to update your address.

collapseQ: My account is closed with a balance, can I register for CardWise?

A: No, you will not be able to register for CardWise for a closed account. You will be switched to paper statements and payments can be made from your banking bill payment option or mail a cheque to the address on your statement.

collapseQ: Can I still get electronic statements if my account is closed with a balance?

A: You will no longer have access to electronic statements after August 19th, 2024. You will be switched to paper statements to ensure there is no disruption in receiving a statement.

collapseQ: What if my address is not correct for paper statements?

A: You can update your address and phone number in MCI before August 19th, 2024. Log in to MCI and go to Account Info/Profile & Account Settings, enter the new address and/or phone number and hit Update. Your address and phone will be updated immediately on your credit card file. After August 19th, 2024 you can call Customer Support 1.855.341.4643 to update your address and/or phone number.

collapseQ: How do I get my historical eStatements if I need them before August 19th, 2024?

A: Historical eStatements will only be available in MCI until August 19th, 2024 and must be downloaded prior to that date. To access historical statements, go to Account Info and eStatements. Select each statement and save and print.

collapseQ: How do I get my historical eStatements if I need them after August 19th, 2024?

A: You can request statement reprints from Cardholder Services at 1.855.341.4643. Please note there is a $5 fee per statement to provide a duplicate copy.

collapseQ: My CDN credit card account is closed but I am still making payments in MCI. How do I make payments now?

A: You can make payments from your banking bill payment option or mail a cheque to the address on your statement. Please remember to write your credit card account number on the front of your cheque and include it the return portion of your statement.

collapseQ: My USD credit card account is closed but I am still making payments in MCI. How do I make payments now?

A: You can call Cardholder Services at 1.855.341.4643 to make a payment.

collapseQ: I set up Automatic Payments in MCI. Will I still have automatic payments or do have to do something?

A: There will be no disruption and automatic payments will continue.

collapseQ: What happens when I click on MyCardInfo link from my online banking?

A: After August 19th, you will be redirected to a landing page with information to help answer any questions you may have. You will find the link to enroll in CardWise on this landing page.

Business Accounts

collapseQ: I have a business account. Is MCI closing for my business account?

A: No, MCI is not closing for business accounts.
Note: If your employee cardholders switch to CardWise, historical MCI eStatements will not transfer to their new CardWise registration. If historical MCI eStatements are required, ensure they are downloaded from MCI.

To learn more about CardWise for employee cardholders, visit collabriacreditcards.ca/mybusaccount.

collapseQ: I use MCI to manage my centralized consolidated billing account (consolidated pay), balance, statements and payments. Will I still have MCI access?

A: If you are an Authorized Business Representative managing the centralized billing company control account for your business credit card, there is no change and you can continue to use your MCI account.
If you have set up eStatements, make payments or have automatic payments in MCI for your centralized billing company control account, there is no disruption and they will continue as norm.

collapseQ: I use MCI to manage my decentralized billing account (Individual Pay), balance, statements and payments. Will I still have MCI access?

A: Yes, there is no change and you can continue to use your MCI account however, we have a new app for you!  CardWise is a new digital account management platform that includes a mobile app and we encourage you to register. To learning more about CardWise for employee cardholders, visit collabriacreditcards.ca/mybusaccount.

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