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MyCardInfo (MCI) Sunset

MyCardInfo Closure: Consumer Personal Cardholders

MyCardInfo will retire for personal cardholders on the below dates. MCI will reman available for business cardholders, click here for more information.

Applicable Retirement Dates (MCI Closure Dates):

  • Conexus Credit Union cardholders: May 12, 2025
  • All other cardholders: August 19, 2024

New CardWise Digital Account Management Tool

  • You now have access to the new digital account management tool, CardWise, via a desktop portal and mobile application.
  • Features include card activation, PIN management, real-time alerts and controls, a spend management tracker, push to mobile wallet as well as standard features like payment options, electronic statements, view balance and more!
  • To access CardWise Online on your desktop, log on to cardwiseonline.ca or download CardWise Mobile from your mobile phone’s mobile app store. 
  • To learn more about the CardWise platform, please visit collabriacreditcards.ca/myaccount.

Important transition steps

Update Contact Details: Address, Email and Phone Number

  • Please ensure we have your current contact details.

    • You can update your address and phone number in MCI before your applicable MCI retirement date.

      • Log in to MCI.
      • Go to Account Info/Profile & Account Settings.
      • Enter the new address and/or phone number and hit Update. Your address and/or phone number will be updated immediately on your credit card file.
  • To ensure your most up-to-date email address us on file, you must contact Cardholder Services at 1.855.341.4643. Do not update your email information on MCI, as it will only update MCI and not your email on file for your credit card account.

Statements

  • If you require historical MCI eStatements, ensure that you download, save, and/or print historical eStatements from MCI before your applicable MCI retirement date.

  • Please note that requests for duplicate historical statements made through contacting Cardholder Services will be subject to a $5.00 per statement charge.

  • To receive Electronic eStatements in the future, enroll in CardWise and indicate your preference by clicking on your preferred option under the Statements tab. Your historical statements from MCI will not follow you to CardWise and will no longer be available when MCI is closed. After MCI is closed, you will no longer have access to your previous eStatements. It will only be available through the Cardholder Services and will be subject to a $5.00 per statement charge. Your statement history in MCI will only commence to build from the date of your enrollment in CardWise.
  • After your applicable MCI retirement date, unless you have enrolled in CardWise and confirmed your preferred method of statement delivery (paper or electronic), you will receive a paper statement. We encourage you to enroll in CardWise prior to this date to ensure all your preference remains unchanged.

Payments

  • If you make one-time payments to your credit card account via MCI, you will no longer be able to do so as of your applicable MCI retirement date. It is important for you to continue making your payments to ensure your account remains up-to-date. Accounts that go overdue report negatively to the credit bureaus and generate interest.

  • Register for CardWise for the ability to make one-time payments.

  • You can also make payments through your banking bill payment option, in-branch and by calling Cardholder Services at 1.855.341.4643. 
  • Please note if you have set up Automatic Payments via MCI, your automatic payments will continue with no disruption and no action is required.

Access CardWise

Business

  • MCI is not closing for business credit card accounts. 

  • Business Cardholders who are set up to receive individual statements for each of your cardholders are encouraged to enroll and use CardWise to manage your business credit card. CardWise offers robust features and capabilities to help you manage your account with security and ease.
  • If you are an Authorized Business Representative managing a centralized billing company control account, we recognize that your complex and unique business needs are best served through MCI. Therefore, rest assured that there will be no changes for your account set up and you can continue to use MCI.
    • If you have set up eStatements, make payments or have automatic payments in MCI for your centralized billing company control account, there is no disruption and they will continue as norm.
  • If your employee cardholders switch to utilizing the CardWise platform, please note historical MCI eStatements will not transfer to their new CardWise registration. If historical MCI eStatements are required, ensure they are downloaded from MCI before your applicable MCI retirement date. After your applicable MCI retirement date, it will only be available through the Cardholder Services and will be subject to a $5.00 per statement charge. Historical statements cannot be moved from MCI to CardWise.
  • It will be important that you only access your statements from one platform going forward. If you select to receive statements on CardWise, please download your historical statements from MCI for your future reference.  

MCI Consumer Sunset FAQs

General

collapseQ: Why is MCI closing?
collapseQ: What is my applicable MCI retirement date?
collapseQ: Will my MCI account automatically transfer to a CardWise account?
collapseQ: If MCI is retiring, how can I get online access?
collapseQ: Do I have to register for CardWise?
collapseQ: How do I enroll in CardWise?
collapseQ: When can I register for CardWise?
collapseQ: What do I need to register for CardWise?
collapseQ: What if I don't have an email on file for my credit card?
collapseQ: My account is closed, however, I continue to pay a balance. Can I register for CardWise?
collapseQ: I have a balance on my account but it is now closed. How will I be able make payments?
collapseQ: What if I try to log into MCI on or after my applicable MCI retirement date?
collapseQ: What if I click in my integrated bank application to view my MCI account?

Statements

collapseQ: Will my eStatements still be available in MCI?
collapseQ: Can I still get eStatements?
collapseQ: What if my address is not correct for paper statements?
collapseQ: I registered for CardWise but I only see the current eStatement and no historical eStatements.
collapseQ: What if I didn't download my historical MCI eStatements before MCI closed and now I need them?
collapseQ: Why am I being charged a $5.00 per statement charge for historical paper statement requests?

Payments

collapseQ: How will I make one-time payments after MCI closes?
collapseQ: I set up Automatic Payments in MCI. Will I still have automatic payments or do have to do something?
collapseQ: My Canadian credit card account is closed but I am still making payments in MyCardInfo. How do I make payments now?

Consumer Closed Accounts with a Balance

collapseQ: If MCI is retiring, how can I get online access if my account is closed with a balance?
collapseQ: What if my address is not correct for paper statements?
collapseQ: My account is closed with a balance, can I register for CardWise?
collapseQ: Can I still get electronic statements if my account is closed with a balance?
collapseQ: What if my address is not correct for paper statements?
collapseQ: My CDN credit card account is closed but I am still making payments in MCI. How do I make payments now?
collapseQ: My USD credit card account is closed but I am still making payments in MCI. How do I make payments now?
collapseQ: I set up Automatic Payments in MCI. Will I still have automatic payments or do have to do something?

Business Accounts

collapseQ: I have a business account. Is MCI closing for my business account?
collapseQ: I use MCI to manage my centralized consolidated billing account (consolidated pay), balance, statements and payments. Will I still have MCI access?
collapseQ: I use MCI to manage my decentralized billing account (Individual Pay), balance, statements and payments. Will I still have MCI access?

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